Return Policy
We want you to be completely satisfied with your M2-Labs pedal purchase:
Return Window: You may return any unused item within 30 days of purchase for a full refund.
Condition Requirements: Items must be in original, unused condition with all original packaging, documentation, and accessories included.
Custom Orders: Custom-built or modified pedals cannot be returned unless defective.
Return Authorization: All returns require a Return Merchandise Authorization (RMA) number. Contact us at returns@m2-labs.com to request an RMA before shipping your return.
Return Window: You may return any unused item within 30 days of purchase for a full refund.
Condition Requirements: Items must be in original, unused condition with all original packaging, documentation, and accessories included.
Custom Orders: Custom-built or modified pedals cannot be returned unless defective.
Return Authorization: All returns require a Return Merchandise Authorization (RMA) number. Contact us at returns@m2-labs.com to request an RMA before shipping your return.
Follow these simple steps to return your item:
Step 1: Contact us at returns@m2-labs.com within 30 days of purchase to request an RMA number.
Step 2: Include your order number, reason for return, and preferred resolution (refund or exchange).
Step 3: We'll respond within 1-2 business days with your RMA number and return instructions.
Step 4: Pack the item securely in its original packaging and include the RMA number on the outside of the package.
Step 5: Ship the item back to the address provided in your RMA instructions.
Step 1: Contact us at returns@m2-labs.com within 30 days of purchase to request an RMA number.
Step 2: Include your order number, reason for return, and preferred resolution (refund or exchange).
Step 3: We'll respond within 1-2 business days with your RMA number and return instructions.
Step 4: Pack the item securely in its original packaging and include the RMA number on the outside of the package.
Step 5: Ship the item back to the address provided in your RMA instructions.
Most items can be returned within our 30-day window, with some exceptions:
Returnable Items:
Non-Returnable Items:
Returnable Items:
- Standard production pedals in unused condition
- Accessories and cables (unopened/unused)
- Gift certificates (within 30 days, unused)
Non-Returnable Items:
- Custom-built or modified pedals (unless defective)
- Items damaged by misuse or normal wear
- Items missing original packaging or accessories
- Items returned without RMA authorization
Return shipping costs depend on the reason for return:
Customer-Initiated Returns: You are responsible for return shipping costs unless the item was defective or we made an error.
Defective Items: We will provide a prepaid return shipping label and cover all costs.
Our Error: If we sent the wrong item or made a shipping error, we'll cover return shipping costs.
Insurance: We recommend using a trackable shipping method with insurance for returns, as we cannot be responsible for items lost in transit.
International Returns: International customers are responsible for return shipping costs and any customs fees.
Customer-Initiated Returns: You are responsible for return shipping costs unless the item was defective or we made an error.
Defective Items: We will provide a prepaid return shipping label and cover all costs.
Our Error: If we sent the wrong item or made a shipping error, we'll cover return shipping costs.
Insurance: We recommend using a trackable shipping method with insurance for returns, as we cannot be responsible for items lost in transit.
International Returns: International customers are responsible for return shipping costs and any customs fees.
We process refunds promptly once we receive your returned item:
Processing Time: Refunds are processed within 3-5 business days after we receive and inspect your returned item.
Refund Method: Refunds are issued to the original payment method used for purchase.
Bank Processing: Your bank or credit card company may take an additional 3-10 business days to process the refund.
Refund Amount: Original purchase price minus any return shipping fees (if applicable). Original shipping costs are non-refundable unless the return is due to our error.
Confirmation: You'll receive an email confirmation once your refund has been processed.
Processing Time: Refunds are processed within 3-5 business days after we receive and inspect your returned item.
Refund Method: Refunds are issued to the original payment method used for purchase.
Bank Processing: Your bank or credit card company may take an additional 3-10 business days to process the refund.
Refund Amount: Original purchase price minus any return shipping fees (if applicable). Original shipping costs are non-refundable unless the return is due to our error.
Confirmation: You'll receive an email confirmation once your refund has been processed.
Yes! We're happy to process exchanges for different models or colors:
Exchange Process: Follow the same RMA process and specify that you'd like an exchange instead of a refund.
Price Differences: If the new item costs more, you'll need to pay the difference. If it costs less, we'll refund the difference.
Availability: Exchanges are subject to inventory availability. If your preferred item is out of stock, we can process a refund or place you on a waitlist.
Exchange Shipping: We'll ship your exchange item once we receive and process your returned item.
Time Frame: The original 30-day return window applies to exchanges.
Exchange Process: Follow the same RMA process and specify that you'd like an exchange instead of a refund.
Price Differences: If the new item costs more, you'll need to pay the difference. If it costs less, we'll refund the difference.
Availability: Exchanges are subject to inventory availability. If your preferred item is out of stock, we can process a refund or place you on a waitlist.
Exchange Shipping: We'll ship your exchange item once we receive and process your returned item.
Time Frame: The original 30-day return window applies to exchanges.
We stand behind the quality of our products and will make things right:
Manufacturing Defects: Items with manufacturing defects can be returned at any time within the first year for repair, replacement, or refund.
Shipping Damage: If your item arrives damaged, contact us immediately at support@m2-labs.com with photos of the damage.
Our Response: We'll provide a prepaid return label and expedite a replacement or full refund.
Warranty Coverage: Manufacturing defects are covered under our warranty policy. Normal wear and tear or damage from misuse is not covered.
Documentation: Please include photos and a description of the issue when contacting us about defective items.
Manufacturing Defects: Items with manufacturing defects can be returned at any time within the first year for repair, replacement, or refund.
Shipping Damage: If your item arrives damaged, contact us immediately at support@m2-labs.com with photos of the damage.
Our Response: We'll provide a prepaid return label and expedite a replacement or full refund.
Warranty Coverage: Manufacturing defects are covered under our warranty policy. Normal wear and tear or damage from misuse is not covered.
Documentation: Please include photos and a description of the issue when contacting us about defective items.
We do not charge restocking fees for standard returns:
No Restocking Fees: Standard returns in original condition within 30 days have no restocking fees.
Exceptions: Custom orders that are returned due to customer error may be subject to a 25% restocking fee.
Return Shipping: While we don't charge restocking fees, customers are responsible for return shipping costs unless the return is due to our error or a defective item.
Original Shipping: Original shipping charges are non-refundable unless the return is due to our mistake or a defective product.
No Restocking Fees: Standard returns in original condition within 30 days have no restocking fees.
Exceptions: Custom orders that are returned due to customer error may be subject to a 25% restocking fee.
Return Shipping: While we don't charge restocking fees, customers are responsible for return shipping costs unless the return is due to our error or a defective item.
Original Shipping: Original shipping charges are non-refundable unless the return is due to our mistake or a defective product.
International customers can return items, with some additional considerations:
Return Process: Same 30-day return window and RMA process applies to international orders.
Shipping Costs: International customers are responsible for return shipping costs and any customs fees or duties.
Customs Forms: Mark returned items as "Returned Merchandise" on customs forms to avoid additional duties.
Insurance Recommended: Use trackable, insured shipping for international returns as we cannot be responsible for items lost in transit.
Currency: Refunds will be issued in the original currency and payment method used for purchase.
Return Process: Same 30-day return window and RMA process applies to international orders.
Shipping Costs: International customers are responsible for return shipping costs and any customs fees or duties.
Customs Forms: Mark returned items as "Returned Merchandise" on customs forms to avoid additional duties.
Insurance Recommended: Use trackable, insured shipping for international returns as we cannot be responsible for items lost in transit.
Currency: Refunds will be issued in the original currency and payment method used for purchase.
We're here to help with any return questions or issues:
Returns Department:
Email: returns@m2-labs.com
General Support: support@m2-labs.com
Response Time: We typically respond to return requests within 1-2 business days.
Required Information: Please include your order number, item details, and reason for return when contacting us.
Return Address: We'll provide the specific return address with your RMA instructions.
This return policy is effective as of September 11, 2025 and applies to all purchases made on or after this date.
Returns Department:
Email: returns@m2-labs.com
General Support: support@m2-labs.com
Response Time: We typically respond to return requests within 1-2 business days.
Required Information: Please include your order number, item details, and reason for return when contacting us.
Return Address: We'll provide the specific return address with your RMA instructions.
This return policy is effective as of September 11, 2025 and applies to all purchases made on or after this date.